Anbotux provides AI/ML based personalisation & empathy for customer-service channels and chatbots.
- Madrid, Spain
Categories: Data & Analytics Digital B2B
Digital channels for "business to consumer interaction" are growing in adoption and variety (web, apps, IVR, and recently the Chatbots). A lot of technologies are making this possible but on the other hand we believe there is a problem to be fixed.
How could the real customer-understanding and the empathy that was provided by personal customer service (bank branches, insurance agents, airline desks, etc) that created real trust and loyalty be moved to the digital channels?
How could you increase personalization & empathy to digital channels making customers feel unique?
Anbotux enables digital channels to offer a more "human touch and empathetic" interaction pioneering a new application of AI/ML to customer service, not language related, different from NLP combining 4 types of data:
- Chatbot interactions;
- Other channels interactions;
- Customer segmentation;
- External phenomena daily evolution (weather, political climate, finance, stock, etc),
to produce insights and personalization/empathy patterns.